The Information Technology Associate will participate as part of the Information Technology Team in both selected stores and at the Support Center. The individual will take part in various responsibilities, as assigned.

• Assist in the deployment of hardware and software upgrades and patches with a special emphasis on fuel, back office, POS, and self-checkout hardware and software components Troubleshoot issues with equipment (printers, computers, etc.)
• Assist in the installation of hardware and software for new store openings and remodels.
• Assist in receiving, opening, recording, and asset tagging of all new IT equipment.

• Troubleshoot and resolve high level issues that require advanced technical knowledge
• Monitor all assigned Help Desk issues and track and update tickets in a timely manner

• Rotating on-call duties
• Ensure proper disposal of assets and proper recording of disposed assets.
• Willing to work flexible hours and schedule, including weekends, is required, potentially on call for a holiday.

• Lots of driving involved in position, All NJ, Upstate NY and Long Island while driving a larger van

• Understanding of networking technologies and protocols, POS, and store level technology

• Must have excellent troubleshooting skills.
• Must have excellent communication skills, both verbal and written, with the ability to communicate to all levels of the organization.
• Must be detail-oriented and able to accurately manage multiple tasks concurrently.
• Must be committed to customer service.
• Must be a strong team-player, with ability to work individually and as part of a team.
• Ability to work independently while maintaining timeline commitments.
• Ability to independently seek out solutions to problems.
• Proficiency with Microsoft Office applications including Outlook and Word.
• Experience with Windows Operating Systems, PCs, and servers a plus.
• Must possess a valid driver's license and evidence of insurability.

• Must be able to lift 50 pounds on a frequent basis.