Business Relationship Manager

Position Type


As a Business Relationship Manager for QuickChek, your primary responsibility is to work with key stakeholders to identify and understand their needs and challenges in relation to Customer facing Loyalty and Mobile Applications as well as Supporting Technologies.


  • This position will support the relationship between the Information Technology and Marketing departments.
  • This position will work with said stakeholders to prioritize their needs across their function and across the company. They will partner to determine if a project requires run, enable, or build resources – how the work will be delivered and assist their stakeholders through the appropriate processes for approval.
  • This role will be responsible for resource management within the IT team, making sure all approved projects and initiatives are staffed appropriately, or raise awareness to leadership wherein additional resources are required. This role will also be responsible for working with all project managers (both in IT and Enterprise) to make sure project statuses are accurate and up to date. They will assist with escalation where required to make sure projects are delivered on time and on budget.


Some benefits for this role include: 

  • 401(k) dollar-for-dollar matching up to 6%, as well as a 3% Annual Retirement Contribution from the Company (Matching vests immediately, ARC after 3 years)
  • Annual STI (Short-Term Incentive/Bonus) based on company and individual performance
  • Health, Dental, Vision insurance
  • Company-paid Life Insurance, with supplemental insurance options available


  • Collaborate with business users to understand their challenges and be able to solve those challenges by leveraging business systems and technology.
  • Support their Business Analysts in gathering requirements from multiple sources (interviews, document analysis, workshops, surveys, site visits, business process descriptions, use cases, scenarios, task reviews and workflow analysis) and transform into a single set of documented needs. Review and revise requirements as needed.
  • Work closely with development teams and quality assurance teams to ensure a smooth transition of business requirements into successful technical deliverables.
  • Effectively communicate priorities to stakeholders and cross-functional partners to gain alignment across the business.
  • Ensure that all impacted stakeholders (both in IT and across the business) are aware of changes as they are made/implemented.
  • Oversee a team of Business Analysts and/or Business System Admins who will document requirements, build solution overviews and implement configuration changes.
  • Collaborate with internal and third-party developers and Subject Matter Experts (SMEs) to establish technical or functional vision and analyze tradeoffs between usability and performance needs.
  • Implement and enhance mission critical systems to support business transformation.
  • Perform any other related duties as required or assigned.
  • Available for on-call support as required.


  • Bachelor’s degree plus 4 to 6 years of related experience and/or training, or equivalent combination thereof.
  • Visio, Spreadsheet, Project Plans, Resource Plans (intermediate)
  • Microsoft Office Suite (Word, Excel, PowerPoint), Azure DevOps (basic)
  • Knowledge of relevant platforms (Xpedient, Paytronix, HQC) and Loyalty programs is desirable.


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