Facilities Support Specialist (Computer Help Desk)

Position Type


The Facilities Support Specialist will work with the Facilities Support Team and with the Operations Team to coordinate all computer-related equipment maintenance functions. The individual will ensure all work is performed in accordance with company cost and quality standards. He/she will maintain accurate, detailed records of all facility desk activities. The main objective of this position is to reduce costs through the development of cost-savings ideas.



  1. Maintain a courteous, professional relationship with all customers – both internal and external
  2. Directly respond to all questions and/or inquiries made to the Helpdesk with concise, direct responses
  3. Personally, redirect any questions not related to store systems to the appropriate department
  4. Follow up on all calls to ensure prompt complete repair service
  5. Log all incoming calls, corrective action, and costs into the Service Now system
  6. Assist in maintaining spare part inventory
  7. Prepare routine reports and clerical duties and assist the Leader of Retails Systems Support with special projects, as assigned
  8. Maintain 24/7 on call, as required
  9. Update and maintain the Store support documentation
  10. Assist in the design and implementation of preventative maintenance programs
  11. Respond, as necessary, for field repairs


Education & Experience:


  1. Bachelor’s Degree or equivalent computer experience is preferred
  2. QuickChek Store Operations experience is a plus
  3. Experience working with HelpDesk software is a plus


Communication, Critical Thinking, Analytical, & Mathematics Skills:


  1. Must have excellent troubleshooting skills
  2. Excellent communication skills with the ability to communicate to all levels of the organization
  3. Must be committed to customer service
  4. Ability to work independently and maintain timeline commitments
  5. Ability to perform assigned duties with minimal direction
  6. Must be energetic and enthusiastic with the ability to handle multiple tasks in a timely manner


Software Skills:


  1. Proven ability to use Microsoft Office applications including Excel, Word, and Outlook
  2. Experience with computer systems installations and troubleshooting is a plus


Certifications & Licenses:


    1. Must possess a valid driver’s license and evidence of insurability


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